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RETURN POLICY
Effective Date: March 05, 2020
At Machito Gadgets, we strive to provide quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process in accordance with the policy outlined below.
1. Eligibility for Returns
Items can be returned within 30 days of the delivery date.
Products must be unused, in their original packaging, and in resalable condition with all accessories and manuals included.
Proof of purchase (receipt or order confirmation) is required.
Certain items, such as personalized products, gift cards, and clearance items, are not eligible for return.
2. Return Process
To initiate a return, contact our customer support team at [Insert Email] or call [Insert Phone Number] with your order details.
We will provide you with a Return Merchandise Authorization (RMA) number and shipping instructions.
Customers are responsible for the cost of return shipping unless the item received was defective or incorrect.
3. Refund Policy
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 10 business days and credited back to the original payment method.
Shipping fees are non-refundable unless the return is due to an error on our part.
4. Exchanges
If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Exchanges are subject to product availability.
5. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of delivery.
We will provide a prepaid shipping label for the return and send a replacement at no extra cost.
6. Cancellations
Orders can be canceled within 24 hours of placement if they have not yet been shipped.
If an order has already been dispatched, it must be processed as a return.
7. Accessibility & Compliance
This return and refund policy is available on our website and accessible to all users without requiring a login or personal information.
The policy is provided in English, the official language of Nigeria, to comply with Google Shopping requirements.
For any further inquiries or questions, concerning our return policy, please reach out to us at machitogadgets@gmail.com or call our customer care line +2348179591738